Shipping policy
<h2>Shipping Policy</h2>
<h3>Shipping costs</h3>
<p><strong>Shipping is free on every order.</strong> There is no minimum order value and no surcharge at checkout.</p>
<h3>Processing time</h3>
<p>Orders are processed within 1–2 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.</p>
<h3>Delivery time</h3>
<p>Estimated delivery is <strong>5–10 business days</strong> from dispatch. Delivery times are estimates, not guarantees, and can be affected by customs processing, carrier delays, and peak periods.</p>
<h3>Where we ship</h3>
<p>We ship across the European Union and to a number of additional countries. The full list of destinations is shown at checkout — if your country can be selected there, we ship to it.</p>
<h3>Discreet packaging</h3>
<p>Every order ships in plain, unbranded outer packaging. Nothing on the outside indicates the product category or the contents. The sender name on the label is neutral, and your bank or card statement will not describe the items you ordered.</p>
<h3>Tracking</h3>
<p>You will receive a confirmation email with tracking information once your order is dispatched. Tracking can take 2–3 business days to show its first scan after the label is created.</p>
<h3>Multiple parcels</h3>
<p>Orders with several items may arrive in separate parcels and on different days. This is normal and does not mean part of your order is missing.</p>
<h3>Customs and import charges</h3>
<p>Prices shown include applicable VAT. For destinations outside the EU, import duties or local taxes may be charged on arrival and are the responsibility of the recipient.</p>
<h3>Incorrect addresses</h3>
<p>Please check your delivery address carefully at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. We may ask you to cover the cost of a second dispatch.</p>
<h3>Lost or delayed parcels</h3>
<p>If your order has not arrived within 20 business days of dispatch, contact us and we will open an investigation with the carrier. Where a parcel is confirmed lost, you receive a replacement or a full refund.</p>
<h3>Contact</h3>
<p>Questions about a delivery? Contact us through the contact page on newlove.ink. We respond within 24 hours.</p>